Ejlrig™ Customer Care
How can we help?
Contact us about candle care tools, display pieces, warmers, candle-making accessories, orders, shipping, payments, or returns.
Customer Support
Email: service@ejlrig.com
Phone: +852 3229705
Customer service hours: 8:00 AM – 10:00 PM Daily
We aim to respond to email inquiries within one business day. Response times may be longer during holidays or periods of high inquiry volume.
Questions about an order
Please include your order number and the email address used at checkout so we can locate your purchase and assist you efficiently.
Damaged or incorrect items
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly. Include your order number and clear photos of the item and packaging where possible.
Returns
Please contact us before sending an item back. After reviewing your request, our support team will provide return instructions and the appropriate return address. Do not send a return to the business address unless instructed by our team.
Business Information
Ejlrig™ is operated by Guangzhou Houhua Trading Co., Ltd.
Owner: Xie Wenfa
Room 402, No. 19 Panci Street, Shipai, Tianhe District, Guangzhou, Guangdong, China