Return & Refund Policy

Order Support

Return & Refund Policy

Please contact our team before sending an item back.

Return period and eligibility

Eligible items may be returned within 30 calendar days after confirmed delivery. Items should be unused and in their original condition and packaging, including any included parts or accessories. Applicable legal rights remain unaffected.

How to request a return

Email service@ejlrig.com with your order number, the item you wish to return, and the reason for your request. Wait for approval and return instructions before shipping the item. Do not automatically send merchandise to the business address.

Return shipping

Customers are generally responsible for return shipping costs for preference-based returns. If an item is confirmed to be damaged, defective, incorrect, or affected by an error attributable to us, we will work with you on an appropriate solution without additional costs caused by that error.

Refunds

After an approved return is received and inspected, eligible refunds are initiated to the original payment method. We generally initiate refunds within 5–10 business days after inspection. Your payment provider may need additional time to post the credit.

Original shipping charges are generally non-refundable unless the return is due to an error attributable to us or applicable law requires otherwise.